Refund policy

We want you to love your fringe bag. If something isn't right, here's everything you need to know about returns and refunds.

1. RETURN WINDOW

You have 30 days from the date you receive your order to request a return — no explanation needed.

2. RETURN CONDITIONS

To be eligible for a return, your item must be:

– Complete (product, accessories, and any protective elements)
– Unworn, unwashed, and in perfect condition
– Free of any signs of use, odors, or damage
– Returned in its original packaging, or equivalent carefully protected packaging

Items that have been worn, excessively handled, or damaged cannot be refunded. Returns caused by misuse (improper washing, stains, tears, or alterations to the product) are not accepted.

3. HOW TO RETURN AN ITEM

1 – Contact our customer service at hello@fringe-bag.com with your order number and the reason for your return (photos recommended).
2 – We'll send you the return address and shipping instructions.
3 – Ship the item back within 14 days of our confirmation.

Return shipping is free — we'll cover the cost of sending your item back to us.

4. REFUNDS

Once we receive and inspect your return:

– Your refund is issued within 14 days to your original payment method.
– For a full return, all items are refunded.
– For a partial return, only the returned item(s) are refunded.

5. DEFECTIVE ITEMS OR ORDER ERRORS

If you receive an item that is defective, damaged, or does not match the description on the product page, please contact us right away at hello@fringe-bag.com with supporting photos.

In this case, we'll cover all return shipping costs, and you can choose between a replacement or a full refund.

Please note: minor size differences due to manufacturing standards (such as international size conversions), when clearly stated on the product page and size guide, are not considered a product defect.